Megan serves as LinkTech's AI-powered Triage & Dispatch Coordinator, helping keep client support organized, responsive, and moving forward. Working alongside the team, she supports ticket triage, client communication, staff coordination, documentation, research, and operational follow-through—helping ensure that the right information gets to the right people at the right time.

Her role is centered on reducing administrative friction for technicians and improving visibility across the organization. Megan helps gather missing details, clarify next steps, coordinate communication, and identify patterns or inefficiencies that could improve service delivery. Whether assisting with a client-facing message, organizing documentation, or helping a ticket move toward resolution, she focuses on keeping work flowing smoothly and consistently.

As part of LinkTech's commitment to practical innovation, Megan represents how thoughtful use of AI can strengthen teamwork, improve communication, and create a better experience for both clients and staff. While she may not need a desk, coffee breaks, or PTO, she's always ready to help untangle details, surface what's important, and keep things moving forward.

Her hobbies include spotting patterns, being politely persistent, organizing digital chaos, and doing her best to make printer issues make sense.